Contact Us

If you have a question about your receiving, your tracking number, please be sure it has been 3-5 days after you've ordered as that is the general processing time.

If you have a question about switching items, please provide us with an order number or message us.

Service Update 23/04: 
Contact us at or Our current average response is 36 hour.
We promise will reply to you as soon as possible. We aim to respond to all emails within 24 hours. If time is pressing please contact our phone number at +8496 189 28 92 or +44 7458 148961.

Address 1: AIRIBAL LTD, 3 Constance Street, London, United Kingdom.

Address 2: Hamlet 8, Ngu Lao Village, Thuy Nguyen District, Haiphong City 180000, Vietnam.

US Warehouse: 1611 Russell St, Berkeley, CA 94703, USA.

You can call us around 09:00 to 17:00, Monday to Friday. We are also online to reply to your emails on Saturday between 09:00 and 17:00 (GMT-7).

Sunday 1st May ( Labour Day): Closed
Thursday 5th May ( Cinco de Mayo): 09:00-12:00
Saturday 7th May ( National Space Day) : 09:00-12:00
Sunday 8th May ( Mother day): 09:00-12:00
Sunday 15th May ( International Day of Families): 09:00-12:00
Monday 30th May ( Memorial Day): 09:00-12:00

Thank you!